Reference

How We Handle Your Account Information

We collect what we need to run your account, process bKash and Nagad deposits, and keep your wallet secure. This policy explains what we gather, how we use it, and how you can request changes or deletion.

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DATA PRACTICES

How We Protect and Use Your Information

We encrypt payment data when you deposit via bKash, Nagad or Rocket, and we store transaction records separately from your login credentials. Session cookies keep you signed in, and we log IP addresses to detect unusual activity on your account.

Encrypted Transactions

When you send a deposit through bKash or Nagad, we encrypt the transaction reference and amount. We do not store your mobile wallet PIN or full account number on our servers.

Cookie Usage

Essential cookies remember your login session and wallet currency preference. Analytics cookies track which game lobbies you visit so we can improve navigation. You can block analytics cookies without losing account access.

Account Security

We hash your password and send an OTP to your phone for withdrawals above a set threshold. If we see multiple failed login attempts from a new device, we lock the account and email you a reset link.

Data Retention

We keep transaction logs and bet history for the period required by financial regulations, then anonymise or delete them. You can request a full export of your data or ask us to close your account and erase personal details where law permits.

POLICY QUESTIONS

How to Reach Us About Privacy

If you want to review the data we hold, update your details, or request deletion, use any of the channels below. Our support team handles privacy requests during business hours and will confirm receipt within one working day.

Live Chat Open the chat bubble in the bottom corner of any page. Tell the agent you have a privacy question and they will log your request or connect you to our data team.
Email Support Send your request to the support address listed in the account footer. Include your registered phone number so we can verify your identity before sharing or changing any data.
Account Settings Log in and go to Settings to update your email, phone or preferred language. For data export or deletion requests, contact support directly since those actions require manual review.

Common Questions About Your Data

We ask for your phone number, email and a password. When you make your first deposit via bKash, Nagad or Rocket, we log the transaction reference to match the payment to your account and prevent duplicate credits.

We send a session token to the studio so you can load Roulette Star or Holdem Limelight, but we do not pass your email or phone number. The provider sees only your player ID and bet history for that session.

Yes. Email support with your registered phone number and ask for a data export. We will send a file containing your account details, deposit records, bet history and any open tickets within five working days.

We retain deposit and withdrawal logs for the period required by financial regulations in eligible regions, typically three to five years. After that we anonymise the records so they cannot be traced back to you.

You will need to log in every time you visit because the session cookie will not persist. Game preferences and wallet currency settings will reset each session, but account access and deposits will still work.

Contact support by email or live chat and request account closure and data deletion. We will close your account immediately and erase personal details where regulation allows, though financial records may be retained as required by law.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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